Call us Free today on: 01204 974023

Rudeness is standard

September 28, 2017

I was chatting to a friend recently and they were recounting their current experiences of dealing with HMRC. They are self-employed and there is a difference of opinion on how much National Insurance is owed. My friend believes that nothing is due whereas HMRC believes she owes them £3,000.

My friend has been in constant contact with the Revenue over this matter, and as time has gone on, the tone of their communication has become steadily more threatening.

It should be noted that said friend has over £5,000 lodged with HMRC already towards her annual tax bill.

During one particular conversation with Mrs Soandso she received this gem of a line.

“Rudeness is standard to get non-compliant people to pay”

I know at times our standards do slip and I can be accused of taking my eye of the ball but I don’t think resorting to rudeness is ever appropriate or fair.

Imagine running a business with that attitude. I can’t.

Enjoy your week.

Phil

Twitter
Facebook

Want to discuss our services?

If you have any queries or would just like to find out more? Fill in the form below and we’ll be in touch as soon as possible.

By Submitting this form you are agreeing to let us keep in touch with you via email. For more information see our Privacy Policy.

What Our Clients Say...

His fees are clear and the rationale underlying his advice was explained very well...

“I thought I understood the products I had/have and what best to do with them. I didn’t. Phil highlighted which had guaranteed annuity rates, which did not and mapped a strategy for maximizing the benefit from those in accord with my attitude to risk and overall retirement strategy. He reviewed my portfolio of savings and investments and some were repositioned; again in accord with my risk profile. His fees are clear and the rationale underlying his advice was explained very well. He challenged some of my long held views which was refreshing. I have since realigned some of those views.”
 
Robin Unsworth – Bolton